UK-BASED, REAL HUMANS

How can we help?

Real human support from Norfolk. Average reply under an hour during business hours.

System status

Is SSM working right now?

All systems operational

Live
Dashboard
Operational
Agent check-in
Operational
Live streaming
Operational
Auto-remediation
Operational
Email monitoring
Operational
Phishing platform
Operational
Pentest scans
Operational
Support portal
Operational
Last incident: None in last 30 days · Uptime this quarter: 99.98%
Get help

Log a ticket, or contact us directly

Open a support ticket

This creates a ticket in our Halo support system. You’ll get an email confirmation with a ticket reference.

Call us

Business hours, no phone tree. Straight through to someone technical.

01603 850 800

Email

Anything that isn’t time-sensitive.

support@ angliacomputersolutions.co.uk

Self-service guides

Most common questions have a quick answer.

Browse guides

  Active security incident?

Suspected compromise, ransomware, data breach, or confirmed attack in progress?

Call immediately:

01603 850 800 — ext. 9

Available 24/7 for active incidents. 1-hour response SLA.

Response times

Your support SLA

Critical

1-hour response, 24/7. Business-blocking outages, active security incidents, confirmed compromise.

High

4-hour response, business hours. Feature degradation, partial service impact, urgent questions.

Normal

Next business day. How-to questions, feature requests, configuration help.

Come and see us

We’re in Norfolk — kettle’s on

Anglia Computer Solutions Business Ltd

Dereham, Norfolk, UK
Company No. 09865554
Visit by appointment